Shipping protection and returns, sorted.
ReturnCover gives Shopify merchants a smarter way to handle shipping protection and returns — and gives their customers a seamless experience when things don't go to plan.
The maths on your returns app might not add up.
Third-party returns apps can be great — high opt-in, happy customers, smooth experience. But every opt-in often comes with a flat fee that you're passing straight to the provider. When business is going well and opt-in is high, that adds up fast. We were sending over $10,000 a year to our returns provider for a service that cost us about $1,000 in actual return shipping.
ReturnCover puts you back in control. One app for shipping protection at checkout, a branded returns portal your customers will actually enjoy using, and an admin dashboard that lets you manage it all — with the protection revenue staying where it belongs: with you.
Shipping Protection
Offer customers optional shipping protection at checkout. You set the fee, you keep the margin. No third-party claims process, no revenue share.
Returns & Exchanges
A clean, guided returns portal branded to your store. Customers select items, answer a few questions, and submit. You review, approve, and generate a return label — all from one dashboard.
Built for Australia
Native AusPost eParcel integration for automated return labels, with manual label upload for merchants using other carriers. AUD pricing, and return logic that understands Australian e-commerce. Built by an Australian merchant, for Australian merchants.
Trusted by Australian brands
“We were using a third-party returns app and it was generating great opt-in at checkout. But when we added it up, we were sending them over $10,000 a year — for what cost us about $1,000 in actual return shipping. ReturnCover lets us keep that revenue and run the process ourselves.”Jacob Cole, Co-founder, Selah + Stone