What is ReturnCover?
ReturnCover is the returns and shipping protection platform used by the store you purchased from. If you have questions about your return or what shipping protection means, you're in the right place.
What does Shipping Protection mean?
Some stores offer an optional Shipping Protection add-on at checkout. The details of what's covered — and what happens if you didn't add it — vary from store to store. Each merchant sets their own protection benefits, return policies, and fees.
If you'd like to know exactly what Shipping Protection covers for your order, check the store's returns policy page or contact them directly. They'll be able to tell you what's included and what to expect.
Starting a return is simple.
Visit the store's returns portal. You'll usually find a link in your order confirmation email, on the store's website, or in your account.
Enter your email address and order number to find your order.
Select the item(s) you'd like to return, answer a few quick questions about the reason and condition, and upload photos if requested.
Review the details and submit your return request.
The store's team will review your request and be in touch via email with next steps, including a return shipping label if your return is approved.
Please note: Every store has its own return policy, including which items are eligible, what fees may apply, and how long you have to make a return. If you're unsure about anything, check the store's returns policy or get in touch with them directly.
Frequently asked questions
Is ReturnCover a store?
No. ReturnCover is a returns platform used by online stores to manage their returns and exchanges. We don't sell products directly. If you have a question about your order, please contact the store you purchased from.
Why do I see “Powered by ReturnCover”?
The store you bought from uses ReturnCover to manage their returns process. It's like how many stores use Shopify for their website — ReturnCover powers the returns experience behind the scenes.
What does Shipping Protection cover?
It depends on the store. Each merchant sets their own policies around what Shipping Protection includes, what fees are waived, and what's covered. Check the store's returns policy for the specifics of your order.
I have a question about my return. Who do I contact?
Contact the store you purchased from directly. They manage all returns, set the policies, and handle any questions about your order. ReturnCover provides the technology, but the store is your point of contact.
How do I track my return?
Once your return is approved and a shipping label is provided, you'll receive tracking details via email. You can track your parcel through the carrier's website (such as Australia Post) or through the store's returns portal.
Is my personal information safe?
Yes. ReturnCover processes return requests on behalf of the store you purchased from. We don't sell or share your personal data with anyone other than the store and their shipping carrier. See our Privacy Policy for full details.
Looking for the store you purchased from?
If you need help with a return, please visit the store's website or check your order confirmation email for their returns portal link or contact details.