Built by merchants, for merchants.

ReturnCover started with a spreadsheet and a sinking feeling.

We're Jacob and Tegan, the husband-and-wife team behind Selah + Stone — a French flax linen bedding brand based in Melbourne. Like a lot of e-commerce brands, we used a third-party app for shipping protection and returns. And honestly, it was great in many ways. Our customers loved having the option to protect their order at checkout. Opt-in rates were high. It generated real additional revenue on every order.

But here's the thing: every single opt-in came with a flat fee that the customer paid — and we passed straight on to the third party. When we finally sat down and added it up, we were sending them over $10,000 a year. Our actual return shipping costs? Around $1,000.

As a small family business, that gap was hard to ignore. We weren't paying for a premium service. We were paying a premium markup on a simple process.

So we built our own. ReturnCover started as an internal tool for Selah + Stone — a way to offer shipping protection at checkout, manage returns through a branded portal, and generate AusPost return labels, all without the per-order markup. The protection revenue stays with us. The returns process is on our terms. And it works.

It worked so well that we decided to turn it into a product other Shopify merchants could use too.

We're not a venture-backed startup. We're a small team that understands e-commerce because we live it every day. We know what it's like to process returns at 11pm, to negotiate with carriers, and to balance customer experience with profitability.

ReturnCover is the tool we wished existed. Now it does.