Everything you need to manage shipping protection and returns. Nothing you don't.
ReturnCover replaces expensive third-party returns apps with a platform you own. Protection revenue stays with you. Returns are managed on your terms.
How it works
Protect
Add a shipping protection widget to your checkout. Customers opt in for a small fee based on their cart value. If they need to return something, their label is covered. If they don't, you keep the fee. No third party takes a cut.
Return
When a customer needs to make a return, they visit your branded returns portal. They select their items, answer a few guided questions, upload photos, and submit. The whole flow is designed to feel like your store, not a third-party app.
Manage
Every return lands in your admin dashboard for review. Approve or decline, generate an AusPost return label with one click, adjust fees, process exchanges or store credit, and keep your customer in the loop — all from one place.
What your store gets
Customer returns portal
A guided, step-by-step experience branded to your store.
Step 3 of 5
Is the item in unopened, unused condition with all tags attached?
Powered by ReturnCover
Cart protection widget
Shipping protection at checkout -- you keep the revenue.
Your Cart
2 itemsLinen Duvet Cover - Sage
Queen
Linen Pillowcase Set - Sage
Standard
Priority dispatch & shipping protection if lost, stolen, or damaged
Checkout without free returns and shipping protection
Admin dashboard
Every return in one place. Filter, search, approve, and process.
Returns
| Order | Customer | Items | Status | Date |
|---|---|---|---|---|
| #15034 | Sophie Nguyen | Submitted | 1 Apr 2026 | |
| #15028 | Emma Richardson | Approved | 31 Mar 2026 | |
| #14997 | Liam Chen | In Transit | 29 Mar 2026 | |
| #14963 | Olivia Hartley | Complete | 27 Mar 2026 | |
| #14951 | Jack Morrison | Submitted | 26 Mar 2026 |
Return detail view
Full control over every return -- fees, exchanges, photos, activity log.
Order #15034
ApprovedReturn Item
Linen Duvet Cover + Pillowcases
Queen / Pink Clay
$259.00
Activity
Label sent to customer
1 Apr, 2:45 pm
Return approved by admin
1 Apr, 11:20 am
Return submitted by customer
31 Mar, 9:14 am
Customer
Sophie Nguyen
sophie.nguyen@email.com
Everything you need
Branded Returns Portal
Your logo, your colours, your domain. Customers see your brand, not ours. The “Powered by ReturnCover” badge is the only hint.
Smart Eligibility Rules
Set rules for return windows, discount thresholds, final sale items, country restrictions, product-specific conditions, and more. The system enforces them automatically so your team doesn't have to.
Flexible Fee Structure
Configure return label fees, restocking fees for opened items, re-shipment fees for exchanges — all adjustable per return if needed. Protected orders get fees waived automatically.
Exchange-First Approach
Guide customers toward exchanges and store credit instead of refunds. Show them products from your store during the return flow so they can swap sizes, colours, or try something new.
AusPost eParcel Integration
Generate prepaid return labels directly from the dashboard using your existing AusPost eParcel contract. Labels are manifested automatically — customers just drop their parcel at the post office. Don't have an eParcel contract? No problem — you can manually upload return labels from any carrier directly to each return.
Full Admin Control
Override any rule, adjust any fee, swap exchange items, apply discounts, and add notes. Every change is logged. You have complete control over every return, every time.
Pre-Order Aware
If a customer wants to exchange for an item that's on pre-order, the system tells them the estimated shipping window before they submit. No surprises.
Photo Verification
Customers upload photos of their return items as part of the flow. Reason-specific prompts guide them on what to photograph so you have what you need to make a decision.
How ReturnCover compares
| Feature | ReturnCover | Typical returns apps |
|---|---|---|
| Protection revenue | You keep 100% | Revenue share or flat fee per order |
| Monthly cost | Flat monthly pricing (coming soon) | Per-order fees that scale with volume |
| Carrier integration | AusPost eParcel + manual upload | Varies — often US-focused |
| Branded portal | Included | Included (usually) |
| Exchange flow | Included | Included (usually) |
| Configurable rules & fees | Fully configurable | Limited or requires support |
| Manual override on every return | Full control | Limited or not available |
| Built for Australian merchants | Yes | Mostly US-based |
Stop overpaying for returns.
If you're a Shopify merchant doing 1,000+ orders a year, you're probably spending more on returns management than you need to. Let's chat about what ReturnCover can do for your store.
Get in touch